Professional Work Experience

Support Member

Softtek

November 2023 • Current (2 years)

Provided application management and production support for enterprise systems, ensuring availability and adherence to SLAs.
Resolved incidents and service requests, collaborating with business and technical teams to minimize downtime.
Documented procedures and created knowledge base articles to improve incident resolution efficiency.
Developed SQL queries and performed basic data fixes to support business operations.
Assigned incoming tickets to the appropriate team members or resolved them directly when within my scope.

SQL Server

Incident Management

Technical Support

AMS

Troubleshooting

Software Developer

January 2023 • July 2023 (6 months)

Collaborated on a JAVA project involving the creation of SOAP services.
Developed, integrated, optimized, and conducted thorough manual testing of different modules of clinical software using APEX, contributing to the creation of PL/SQL functions/procedures and employing advanced querying techniques.
Provided support and guidance for users regarding code
related errors and software usage.
Successfully collaborated with oncological companies in the country for software implementation changes and bug fixes.

JavaScript

CSS

Oracle SQL

APEX

PL/SQL

Java

SOAP

Software Programming Technician

September 2018 • March 2019 (6 months)

Designed and fully developed a functional software solution using HTML, JAVA, and MySQL for the customer service department, enhancing efficiency and enabling faster, more accurate customer service.
Designed and implemented an internal corporate website with WordPress that improved the productivity of 70% of the company's work teams, reducing time spent searching for information.
Identified and corrected 10 code defects in PHP
based applications, leading to notable improvements in work efficiency for approximately 80% of the staff.

Java SE

MySQL

PHP

CSS

HTML

WordPress